The PATIENT JOURNEY

EXPECTATIONS IN RELATION TO REGAINING PT’S:

If you have met expectations patients tell O people

If you exceed expectations patients tell  3 people

If you don’t  meet expectations people tell 11

DID YOU KNOW?:

70% of Patients are Gained over the Phone?!

HOT POINTS WHEN USING THE TELEPHONE

vREMEMBER DATA PROTECTION

vNEVER ASK A PATIENT  IF THEY HAVE AN APPOINTMENT

vNEVER ASK A PATIENT IF THEY ARE REGISTERED

vALWAYS USE THE PATIENTS NAME DURING CALLS

vASK PERMISSION TO PUT THEM ON HOLD

vREMEMBER TO CALL PATIENTS BACK IF U SAY YOU WILL

For a complimentary chat about the patient journey and what it will do for your business drop us a line @ sharon@t-da.co.uk